* If any work is found to be the fault of the tenant - the cost will need to be paid directly by the tenant. By proceeding you agree to reimburse any costs that are applicable. THE DIFFERENCE BETWEEN URGENT & NON-URGENT MAINTENANCE REPAIRS: Urgent repairs are defined by the law. Anything else is a non-urgent repair. A repair is non-urgent if the renter can continue to safely live in the property. Non-urgent repairs include things like a broken dishwasher or loose bathroom tiles. If a repair is not on the list below, it is a non-urgent or general repair. LIST OF URGENT REPAIRS: Urgent repairs must be done immediately because they make the property unsafe or difficult to live in. Anything on this list is legally defined as an urgent repair: burst water service blocked or broken toilet system serious roof leak gas leak dangerous electrical fault flooding or serious flood damage serious storm or fire damage an essential service or appliance for hot water, water, cooking, heating, or laundering is not working the gas, electricity or water supply is not working a cooling appliance or service provided by the rental provider is not working a safety-related device, such as a smoke alarm or pool fence, is not working an appliance, fitting or fixture that is not working and causes a lot of water to be wasted any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure a serious problem with a lift or staircase. For all URGENT Maintenance Requests outside of business hours, please review the Emergency Contacts section on our website: https://rmaproperty.com.au/tenant-information
